“Okay, are you ready to play with me?” They didn’t expect to hear that. They looked around and asked each other, “Did this guy just ask us to play with him?” . . .

“We’ve eaten together many times and you know I love ketchup when I have a cheeseburger and fries. Isn’t that true?” . . . 

You never know who you’re going to sit next to when you fly first class to Los Angeles. Who knows, perhaps you’ll be seated next to a movie star, an athlete, maybe an entertainment mogul. Not that I was hoping for any particular seating arrangement this time. When I was flying out to LA for my first keynote speaking engagement, I was completely focused on reviewing my notes and being prepared to speak. But I found myself focused instead on the man seated next to me. . . .

Nyrop looked down at Steve’s shoes and continued, “But, if you treat our business the way that you treat your shoes I’m afraid that you won’t provide us with the level of service that we expect.....